Permanent full-time position (37,5 hours)
Under the direct authority of the Marketing Director, the candidate will play an important role within the team to provide high-level scientific and technical support as well as knowledge of markets and customer needs to maximize sales. They will also be greatly involved in the writing of scientific articles, application notes and technical documents. In addition, they will participate in promotional tours to demonstrate products in collaboration with salespeople and representatives.
More specifically, the candidate must:
- Observe market developments (technological advances, new competition, or other changes),
- Carry out feasibility studies on product performance and specifications,
- Participate in the training of customers, Telops staff and its representatives,
- Provide technical data requested by customers and assist them in configuring their cameras,
- Establish collaborations and partnerships with clients to promote new applications,
- Develop educational material required for technical training and give training sessions (conferences, webinars) to promote the products,
- If necessary, assist product managers in the process of improving and maintaining products,
- Attend and participate in conferences on Telops target applications,
- Understand the needs and expectations of customers working in these fields and inform the sales network and product managers,
- Support the after-sales service team.
We are particularly seeking applications from passionate people demonstrating professional maturity, self-confidence, and strong leadership, while being able to work in a team and collaborate. The chosen candidate must have the ability to quickly establish a strong bond of trust with the various stakeholders (customers, suppliers, distributors, colleagues, etc.). They must also demonstrate the ability to work logically while documenting the work with concern for accuracy and precision. Finally, they must demonstrate open-mindedness, a strong sense of responsibility, resourcefulness, and rigour.
Other criteria are also required:
- A bachelor’s degree as well as a master’s and/or doctorate in a scientific field,
- A background in atmospheric research (work or internships at NOAA, NW… will be considered an asset),
- A minimum of five (5) years of concrete work experience in a similar function as well as significant knowledge and skills in spectroscopy and infrared (knowledge of imaging, image processing as well as scientific markets, environment and petrochemicals will be considered an asset),
- Availability to travel approximately 25-30% of the time, mostly in the US and Canada, but also in Europe,
- Be eligible to obtain a Canadian government security clearance (secret level),
- Good knowledge of the following IT tools and software: Microsoft Office Suite, Matlab, Salesforce.
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